Enabling Two-Factor Authentication

Two-factor authentication (2FA) adds a second step to signing in: after your password, you enter a rotating 6-digit code from an authenticator app. Even if someone learns your password, they can't sign in without your device.

Before you start

Install an authenticator app on your phone if you don't have one. Google Authenticator, Authy, and 1Password all work. These apps generate time-based one-time passwords (TOTP) that change every 30 seconds.

Step-by-step

1. Go to Settings → Password.
2. In the Two-factor authentication section, click Set up two-factor authentication.
3. Scan the QR code with your authenticator app, or type the setup key shown under it if you can't scan.
4. Enter the current 6-digit code from the app and click Verify.
5. You'll see Two-factor authentication is active with your authenticator listed.

Signing in with 2FA

Once 2FA is on, each new sign-in session asks for the current code from your app after your email and password. Codes expire quickly, so enter the one showing at that moment. If you open a protected page before completing the code step, you'll be taken to the code screen first.

Turning 2FA off or switching phones

In Settings, then Password, click Remove next to your authenticator and confirm. To move to a new phone, remove the old one while you still have it, then set up again with the new device.

Troubleshooting

• Code rejected? Make sure your phone's clock is set automatically. TOTP codes depend on accurate time.
• Verify button greyed out? It unlocks once you've entered all 6 digits.
• Lost access to your authenticator? Backup or recovery codes are not currently available. Contact contact@ezana.world from your account email so we can verify your identity and help you regain access.

We strongly recommend enabling 2FA if you have a brokerage account connected or an active trading account. It's the single most effective step to secure your account.

Next in Account & Security: Appearance: Light and Dark Mode and Troubleshooting Login Issues.

Related articles

• Resetting Your Password
• How Your Data Is Protected
• Managing Your Account Settings

FAQ

Q: Do I need a code on every login?

A: You enter a code once per new sign-in session. A “remember this device” option is not currently available.

Q: Which authenticator apps work?

A: Any TOTP app, including Google Authenticator, Authy, and 1Password.

Q: I lost my phone. Now what?

A: Email contact@ezana.world from your account email so we can verify your identity and restore access.