You can cancel a paid Ezana plan yourself at any time, without contacting support. Cancellation is handled in the secure Stripe billing portal, which you open from Settings. The same portal is where you update your card and download invoices.
Step-by-step
- Open Settings and choose Plan.
- Click Manage subscription. Ezana opens the Stripe billing portal for your account.
- In the portal, choose to cancel your plan and confirm.
- Return to Ezana. The portal sends you back to Settings when you are done.
You can also reach the same portal from Settings, then Billing, using Manage billing.
What happens next
- If you cancel during a paid period, you keep access until the end of that period and are not charged again.
- If you cancel during a free trial, you are not charged.
- When the subscription ends, your account returns to the Free plan. Your data, such as watchlists, your mock portfolio, and learning progress, stays on your account.
- A connected brokerage stays connected; it does not depend on a paid plan.
- Features limited to paid plans stop being available once the period ends.
Refunds
Ezana does not provide prorated refunds for the unused part of a period, except where required by law. If you believe you were charged in error, email contact@ezana.world with the charge date and amount.
Troubleshooting
- “No billing account found”? You have not subscribed to a paid plan on this account, so there is nothing to cancel.
- Charged after canceling? Check that the cancellation completed before your renewal date.
- Want your data gone too? Canceling only stops billing. Deleting your account is a separate action.
To resubscribe later, open Settings, then Plan, and choose View plans & checkout.
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FAQ
Q: Do I get a refund?
A: Not for a partial period. You keep access until the paid period ends.
Q: Can I resubscribe later?
A: Yes. Your data stays on your account, and you can pick a plan again from Settings, then Plan.
Q: Does canceling delete my account?
A: No. Canceling and deleting are separate.