Changes to an existing Ezana subscription are made in the secure Stripe billing portal, which you open from Settings. From there you can switch plans, cancel, update your card, and see what a change will cost before you confirm it.
Step-by-step
- Go to Settings → Billing.
- Click Manage billing. The Stripe billing portal opens in the same tab.
- Review your current plan and renewal date.
- Choose to update or change your plan, or cancel it, and follow the prompts.
- Review the summary the portal shows, including any adjustment to your next charge, then confirm.
- Use the portal’s return link to come back to Ezana Settings.
If you don’t have a subscription yet
Settings, then Plan, has a View plans & checkout button that opens the Plans page, where you pick a tier and billing period and start checkout. Billing shows “No billing account yet” until your first checkout completes.
Things to know
- Timing: the portal shows when a change takes effect and how it affects your next invoice before you confirm.
- Canceling: access continues until the end of the period you have paid for, and you are not charged again.
- Deleting your account also sets your subscription to cancel at the end of the current period.
- Invoices: every charge, including any adjustment from a plan change, appears in Billing history.
Troubleshooting
- “No billing account found”? You haven’t completed a checkout yet. Start from the Plans page.
- Manage billing sends you to sign in? Your session expired. Sign in and try again.
- Charged an unexpected amount? Open the invoice from Billing history to see the line items.
- Payment failed? Update your card in the portal, then check Billing history for the result.
Next in Billing & Subscriptions: How the 14-Day Free Trial Works and Canceling Your Subscription.
Related articles
- Understanding Ezana Plans
- Canceling Your Subscription
- Viewing Invoices and Billing History
- Managing Payment Methods
FAQ
Q: Do I lose access the moment I cancel?
A: No. You keep paid features until the end of the current billing period.
Q: Can I switch from monthly to annual?
A: Make the change in the Stripe billing portal. It shows the new price and any adjustment before you confirm.
Q: Will my data be deleted if I cancel?
A: No. Canceling only stops billing. Your account, watchlists, and history stay in place.