Most payout problems come down to a missing or unverified payout account, or simply timing. Your real payout information lives in Settings, then Payouts, which is visible only to active partners. Work through these checks before contacting support.
Step-by-step
- Open Settings → Payouts. If the tab is missing, your partner account is not active yet.
- Look at the three stats at the top: Pending, Lifetime paid, and Schedule (monthly, on the 1st business day).
- Under Payout account, confirm an account is connected. If not, click Connect with Plaid for instant verification, or Enter details manually with your bank name, account holder name, 9-digit routing number, and account number.
- Check the account’s status. Active is ready to receive payouts. Pending verification means it is not confirmed yet.
- Review Payout history: each row shows the date, the earning period, a status, and the amount.
Troubleshooting
- No payouts listed. Your first payout appears after your first earning period closes.
- Account stuck on pending verification. Manually entered accounts may take longer to confirm. Connecting through Plaid verifies instantly.
- Wrong bank details. Click Remove, then add the account again with the correct numbers.
- Plaid window closes without linking. Try again, or use manual entry.
- Numbers differ from the Partner Dashboard. Trust Settings, then Payouts. The dashboard earnings tiles show sample data.
What you’ll see
For security, only the last four digits of your account number are stored and shown, along with the last four of the routing number and your bank name. A status such as pending, processing, or paid appears next to each payout. The Pending stat at the top adds up payouts that are pending or processing, and Lifetime paid adds up everything marked paid, so the two numbers together cover every payout listed.
Next in Support & Troubleshooting: Partner Account Access Issues and Partner Troubleshooting Guide.
Related articles
FAQ
Q: When are payouts made?
A: Monthly, on the 1st business day, as shown in Settings, then Payouts.
Q: Still no payout after checking everything?
A: Email partners@ezana.world with the payout period and the amount you expected.