If your partner tools are not showing up, or a partner feature seems locked, the cause is usually one of three things: your session has not picked up your new status, your partner account is not active yet, or the feature needs its own approval. Work through the steps below in order.
Step-by-step
- Refresh the page. The app checks your partner status when it loads.
- Sign out and sign back in. Use the partner sign-in page if you normally sign in there.
- Confirm you are using the same email you applied with.
- Check your inbox for the application verification email, and confirm your address if you have not.
- Check whether your application was approved. The partner interface loads only for an active partner account.
- For the Echo article editor, confirm your Echo Writer application was approved in Creator Studio.
- Try a different supported browser or clear this site’s data.
Common causes
- Session not refreshed. A fresh sign-in reloads your partner status.
- Application still under review. Partner sign-in reports that the account is not registered as a partner until approval is complete.
- Separate approval needed. Echo Writer is reviewed separately from partner status.
- Different email. Partner status is tied to the account you applied with, so signing in with another address shows a regular account.
Troubleshooting
- Still seeing the regular dashboard. Sign out and back in. If it persists, contact partner support.
- Payouts tab missing in Settings. It appears only for active partners.
- A dashboard feature does nothing. Some panels, such as strategies and copiers, are previews of features that have not launched.
- Application was not approved. The partner sign-in cannot unlock the partner view. Contact partner support at partnersupport@ezana.world with any questions about the decision.
Next in Support & Troubleshooting: Partner Troubleshooting Guide and Payout Problems and How to Fix Them.
Related articles
- Partner Troubleshooting Guide
- Partner Account vs Regular User Account
- Partner Verification & Approval Timeline
FAQ
Q: The partner view will not load. What should I try first?
A: Sign out and back in. That reloads your partner status.
Q: Who can help if this fails?
A: Email partnersupport@ezana.world with your account email.