This is a quick reference for the most common partner issues, grouped by area: access, content, and money. Start with the step-by-step triage, then jump to the section that matches your problem. Many reports turn out to be features that are still on the roadmap, so the list calls those out plainly. If nothing here fixes it, email partners@ezana.world.
Step-by-step
- Refresh the page. Partner status is checked when you sign in and when the app loads.
- If the partner interface still does not appear, sign out and sign back in.
- Check whether the feature you want needs its own approval (Echo Writer) or is still on the roadmap.
- For money questions, go to Settings → Payouts, which shows your real balance and history.
- If you are still stuck, email support with your account email and a short description.
Troubleshooting
Access and interface
- Still see the regular dashboard after approval. Sign out and back in. The partner view loads only for an active partner account.
- Partner sign-in says the account is not a partner. Your application may still be under review, or you signed in with a different email.
- Payouts tab missing in Settings. It appears only for active partners.
Content
- Cannot submit an article. It must be at least 100 words.
- Editor missing. Apply for Echo Writer in Creator Studio first.
- Formatting looks wrong. The body uses markdown: ## for headers, **bold**, *italic*, and - for bullets.
Metrics and earnings
- Dashboard figures never change. The Partner Dashboard currently shows sample data.
- Cannot find a referral link. Referral links are not currently available.
- No payout yet. Payout history fills in after your first earning period closes.
- Payout account pending verification. Connect through Plaid for instant verification, or wait for manual details to be confirmed.
Next in Support & Troubleshooting: Partner Account Access Issues and Payout Problems and How to Fix Them.
Related articles
- Payout Problems and How to Fix Them
- Partner Account Access Issues
- Partner Account vs Regular User Account
- Copy Trading Roadmap (Coming Soon)
FAQ
Q: Who do I contact for help?
A: partners@ezana.world for partner questions, or partnersupport@ezana.world for sign-in problems.
Q: Why do copier metrics look full when I have no copiers?
A: They are sample figures. Copy trading has not launched.