The Community Hub is the Community link in your Partner Hub. It brings your audience tools into one page with four tabs: Feed, Messages, Analytics, and Badges. Some of these tabs are live and some are previews, so this article explains what each one does today and where to go for the parts that are not yet wired up.
How it works
- Open Community from the Partner Hub navigation.
- The stat row at the top summarizes followers, likes, comments, and engagement rate.
- Switch between the Feed, Messages, Analytics, and Badges tabs.
The four tabs
- Feed: a composer (280 characters, with an emoji picker) above a preview of your posts, plus Follower Activity and a card for connecting your social accounts.
- Messages: a preview of how copier messages will appear.
- Analytics: Post Performance, Follower Growth, Engagement Rate, and Top Content cards.
- Badges: your real badge catalogue, showing what you have earned and what is still locked.
Things to know
- Badges is live. It reads your actual badge record.
- Feed, Messages, and Analytics show preview data. The posts, messages, and numbers there are samples, not your account’s activity.
- Posting from the Hub composer is not currently available. To publish, use the main Community page, where you can attach images and create polls.
- Direct messages work today from the main Community page’s Messages.
- Scheduling posts and pinning a post are not currently available.
Troubleshooting
- Post button does nothing? Expected in the Hub composer. Publish from the main Community page instead.
- Messages you don’t recognize? They are preview samples. Real conversations are in Community Messages.
- Badges stuck loading? Refresh, or sign out and back in.
Next in Community & Engagement: Partner Community Guidelines and Best Practices for Follower Engagement.
Related articles
- Best Practices for Follower Engagement
- Community Overview
- Messages
- Understanding the Partner Badge System
FAQ
Q: Can I schedule posts?
A: Not currently. The schedule icon in the Hub composer is a preview. Publish posts from the main Community page.
Q: What does the Engagement Rate card compare against?
A: It shows an industry average of 3.2% alongside your rate. While the tab is in preview, the rate itself is sample data.